ChatGPT replaces humans in half of US companies that use AI bot

US companies use ChatGPT for a variety of reasons: 66 percent for writing code, 58 percent for copywriting and content creation, 57 percent for customer support, and 52 percent for meeting summaries and other documents, the survey stated.

February 28, 2023 / 06:36 AM IST

creator of ChatGPT and CEO of OpenAI Sam Altman has warned that the AI chatbot shouldn’t be relied on for “anything important

creator of ChatGPT and CEO of OpenAI Sam Altman has warned that the AI chatbot shouldn’t be relied on for “anything important”.

Nearly half of US companies currently using ChatGPT said the chatbot has already replaced workers, a recent survey revealed. This comes OpenAI CEO Sam Altman’s warning that the AI chatbot shouldn’t be relied on for “anything important”.

Earlier this month, job advice platform Resumebuilder.com surveyed 1,000 business leaders in the US who either use or plan to use ChatGPT, Fortune reported. It found that nearly half the companies surveyed have already begun using the chatbot. And 50 percent of the US leaders surveyed claimed that ChatGPT has already replaced workers at their companies.

“There is a lot of excitement regarding the use of ChatGPT,” Resumebuilder.com’s Chief Career Advisor Stacie Haller said in a statement. “Since this new technology is just ramping up in the workplace, workers need to surely be thinking of how it may affect the responsibilities of their current job. The results of this survey shows that employers are looking to streamline some job responsibilities using ChatGPT.”

According to the ResumeBuilders.com survey, US companies use ChatGPT for a variety of reasons: 66 percent for writing code, 58 percent for copywriting and content creation, 57 percent for customer support, and 52 percent for meeting summaries and other documents, Fortune reported.

“Overall, most business leaders are impressed by ChatGPT’s work,” ResumeBuilder.com stated. “Fifty-five percent say the quality of work produced by ChatGPT is ‘excellent,’ while 34 percent say it’s ‘very good.’”

Meanwhile, the creator of ChatGPT and CEO of OpenAI Sam Altman has warned that the AI chatbot shouldn’t be relied on for “anything important”. Altman also expressed concerns about the dangers posed by AI technology, Fortune reported.

In India, on the other hand, companies such as TCS have stated that generative artificial intelligence platforms like ChatGPT will create an “AI co-worker” and not replace jobs.

Milind Lakkad, the chief human resources officer (CHRO) of the country’s largest IT services firm that employs over 6 lakh people said such tools will help improve productivity, but not change the business models for companies.

“It (generative AI) will be a co-worker. It will be a co-worker and that co-worker will take time for them to understand the context of the customer,” Lakkad said in an interview with news agency PTI recently.

The context for a job to be executed will be industry and customer-centric, which will continue to come from the human who is being assisted in tasks by such a co-worker, Lakkad explained.